FAQ Delivery - Noreve

Products in stock are processed and shipped from our warehouse within 24 hours. For made-to-order products, they are crafted within an average of 12 working days. The timeline depends on the added options. Note that these timelines do not apply to pre-ordered items: the timeline for pre-ordered products is noted directly on their page.

Colissimo orders are delivered within an average of 2 to 4 working days (excluding Sundays and public holidays). However, this timeframe may vary depending on the payment method, chosen carrier, public holidays, or weather anomalies.

UPS orders are delivered worldwide within 1 to 5 working days depending on the selected delivery method (UPS Express, Standard, or Access Point).

Delivengo orders are delivered worldwide within 4 to 8 working days.

You may also choose to collect your order in St. Tropez, in which case it will be available at our premises.

As soon as your parcel leaves our warehouse, we will send you an email confirming its shipment.

The shipment notification email will contain important details, such as:

• A summary of your order details
• A link to the tracking number

Haven't received a shipping notification?

If you have a customer account, you can also check the status of your order in the order history section of your account.

Sometimes, deliveries may be delayed due to circumstances beyond our control. If you believe your parcel should have already been delivered, we recommend checking the delivery status using the link in the shipment email or on the carrier’s website by entering your tracking number.

If the tracking shows an incomplete or incorrect address, you should contact the carrier directly to resolve the issue.

If the tracking has not been updated for several days or if you need more information, please contact our Customer Service.

Please prepare the following information to allow us to process your request as quickly as possible:

• Your order or customer number
• The reason for your claim
• Whether you prefer a refund or a replacement in case your parcel is lost

If you received the wrong products or an incorrect quantity of an item, please contact our Customer Service.

Please prepare the following information to allow us to process your request as quickly as possible:

• Your order or customer number
• The reason for your claim
• The reference of the ordered item
• The name and quantity of the item received
• A photo of the incorrect product