FAQ Orders - Noreve

At Noreve, we take pride in offering exclusive, high-quality products. However, pre-order items can sometimes face delays. Here are the main possible reasons:

1. New model development

Pre-order products often belong to new collections or are adapted for the latest devices. This process requires several adjustments to ensure perfect design and optimal compatibility.

2. Handcrafted production and testing

Each item is carefully handcrafted with rigorous quality checks. Sometimes, these steps take extra time to meet our high standards.

3. Material sourcing

The materials we use come from carefully selected suppliers. Logistic issues or temporary shortages can extend production timelines.

4. Changes in device release schedules

If an item is designed for a new device launch, any delays in the release by the manufacturer may impact our production and shipping schedules.

5. Design modifications

Sometimes, design changes are necessary upon a device's release (e.g., an additional cutout for a new button, size adjustments for the camera, etc.). These differences between the official dummy and the actual device require adjustments to our custom molds. Our fully leather-clad cases take more time to produce than simpler cases where leather is glued onto visible silicone or plastic.

We understand your impatience and do everything possible to deliver your order as quickly as possible. Thank you for your understanding and trust. If you need more information, our customer service team is available to answer your questions.

At Noreve, each custom-made item is meticulously crafted to meet your expectations and uphold our standards of excellence. However, delays may occasionally occur due to several factors:

1. Handcrafted production

Our custom-made products require detailed work performed by our artisans. Each piece is handmade, which can extend production times.

2. Material availability

To ensure the best quality, we use premium materials. Occasionally, sourcing can be impacted by external factors, leading to additional delays.

3. High demand

During peak periods or the launch of new models, production may take a little longer. We do our best to fulfill every order as quickly as possible.

4. Rigorous quality control

Before shipping, each product undergoes several quality checks to ensure it meets our standards. This process may slightly extend timelines but is essential to deliver a flawless product.

Since the introduction of PSD2 (Payment Services Directive) in Europe, every online bank transaction requires strong customer authentication, also known as "two-factor authentication." This means your bank may request additional verification to approve your payment, such as a code sent via SMS, confirmation through a mobile app, or other security measures specific to your bank.

If your payment is declined, it could be due to the absence of this authentication or the security settings of your bank card. We recommend verifying with your bank to ensure your payment method is configured for two-factor authentication.

Here are some common reasons why a payment might be declined on Noreve's website, in addition to the requirements of PSD2:

1. Insufficient funds

If your account balance or card limit is insufficient, your bank will automatically decline the payment.

2. Card security settings

Some cards may have settings that limit or block online payments. Check with your bank if restrictions are in place.

3. Expired card

A payment may fail if the card used is expired. Make sure your card's expiration date is current.

4. Incorrect information

Incorrect details such as card number, expiration date, or CVV can result in a decline. Double-check your details before submitting your payment.

5. Fraud suspicion

Banks sometimes block transactions they deem suspicious, such as high-value purchases or orders from a foreign country. If traveling or ordering internationally, inform your bank in advance.

6. Geographic restrictions

Some cards do not allow international payments. If this is the case, contact your bank to lift the restriction.

7. Temporary bank issues

Sometimes, payments may be declined due to temporary bank-side issues (maintenance or overload). In such cases, wait a few minutes and try again. If the decline persists despite checking these points, we recommend contacting your bank for more information and considering an alternative payment method on our site.

Add products to your cart. Click on the cart to access your order summary.

Enter the coupon, VIC code, Fidelis, or credit note in the "Privilege code?" field on the cart page.

Click "Apply," and the coupon value will be deducted.

Note:

• If you receive an error message stating the coupon code does not exist, we recommend verifying the code is correct. Copy and paste the code to avoid errors.
• If the cart total is less than the voucher amount, the remaining balance will expire.
• Only one code can be used per order; codes are not stackable.
• It is not possible to retroactively apply a voucher or code to an already placed order.