General Sales Terms and Conditions

 

Introduction

The aim of these General Sales Terms and Conditions, hereafter GSTC, is to define the sales procedures between the company Innovacases and its customers, as defined below.  Pursuant to these conditions, a customer is any natural or legal person who places an order on the website www.noreve.com. If these GSTC must be modified relative to the quality of the customer, such modifications will be made on a case by case basis.

1.0 Subject

1.1 Scope of Application
These GSTC govern the sales of products found on the www.noreve.com website on the day on which such order was placed.

1.2 Territoriality
Customers purchasing products from the Innovacases English language Internet website, are deemed to be purchasing from a French domiciled website and, therefore, such purchases are governed by and construed in accordance with French Law. It is expressly indicated that any dispute arising out of or in connection with such a purchase shall, at first instance, be referred to a mediator for resolution. In such case, the French language version of the present GSTC shall prevail.

1.3 Capacity to contract
As the purchase of a product found on the Innovacases website is not an everyday act, pursuant to article 1124 of the Civil Code, any customer of Innovacases declares having the capacity to contract to the terms and conditions described below, i.e. to be an emancipated minor or of legal age and not protected under the terms of article 488 of the Civil Code.

1.4 Customer acceptance
The fact that the customer validates the order, automatically implies the express acceptance of the present GSTC. These conditions apply to the exclusion of any other conditions, failing written agreement signed by both parties. These GSTC can be read on the Internet website, and upon the customer's simple request can be sent by email, fax or by post.

1.5 Amendment to the GSTC
These GSTC can be modified at any time; the customer is thus invited to read them regularly.  Each version of these GSTC has a precise date, the orders are thus governed by the general online conditions on the date of ordering.

1.6 Product characteristics
The company Innovacases does its best to present the essential characteristics of its products on their product data sheets.

This information is provided by our product managers who try to make sure that the images presented on the website correspond as much as possible to the products sold. However, if an aesthetic difference is apparent, it will have no effect on the main characteristics of the product. We use the best methods to guarantee faithful colour reproduction. However, small differences in colour may be noted between the product and the images presented on the website, particularly due image compression.
A confirmation of these technical details is always possible by calling the company's Sales Department, or by sending an email.
Failing information to the contrary specified on the website, all products sold by Innovacases are new.
The products on offer comply with the European legislation in force and the norms and standards applicable in Europe.

1.7 Discounts and gifts
Gifts are offered relative to the product purchased. These gifts are listed on the website pages of the relevant product. The customer cannot claim a discount or indemnity in lieu of the gift being offered if it is refused. All costs relating to the said gifts are for the account of the company Innovacases. Please note that such gifts are not guaranteed, may not be exchanged and the company is unable to accept returned gifts.

1.8 Price
1.8.1 Prices are indicated in Euros, all taxes included but are exclusive delivery charges.
1.8.2 As the prices of the company’s suppliers are constantly changing, the prices displayed on the website are subject to modification at any time. They could also show a variation owing to launch prices, special offers and sales.  The prices of products which are not in stock, or which have been pre-ordered, are valid for a period of 7 days after the order is made. When in stock, if the product price is different to the price displayed when the pre-order was made, the customer will be notified of such change and will be offered the option of cancelling their order.
1.8.3 All prices are provided subject to obvious typographical errors.
1.8.4 The price estimations shown on the website www.noreve.com in Swiss Francs, US Dollars, British Pounds Sterling, Russian Roubles are debited in Euros.
1.8.5 Delivery Costs:
Delivery costs are invoiced relative to the estimated weight (subject to the carrier's regulations concerning weight-volume) of the package (packaging and gift included), the country where the delivery is made and the carrier chosen, including insurance costs ad valorem.
Delivery costs may from time to time be free of charge if subject to a marketing campaign.

2.0 Value Added Tax (VAT)

2.1 Application
VAT is applied to sales concluded with residents of the European Union.  It does not apply to non-French companies of the European Union in possession of an intra-community VAT number. Neither does it apply to sales to Switzerland. Sales from Metropolitan France to Overseas France destinations are made Ex Tax (French VAT).
Depending on current local taxation, products are taxed upon arrival (local VAT, French Overseas Territories import duty, customs charges…): such taxes are for the account of the customer unless subject to specific contractual provisions between the parties.
Please Note: Concerning orders delivered to non EU countries, Switzerland and Overseas France, Innovacases' customers should be aware that although VAT is not applied for their order, other taxes and customs duties will be charged and payable to the carrier. Such supplementary charges cannot be calculated in advance and, therefore, we are not able to indicate the amount involved.
For further information, customers should contact their local competent authorities.

The VAT registration number must be entered when placing an order, and subsequently pass validation. The customer should be aware and accept that any order where the VAT number has not been entered or does not pass validation, will be invoiced Including VAT.
Customers domiciled in Brazil must provide their CPF number when creating their customer account.

2.2 Rate
The VAT rate applied depends on the country where delivery is to be made.  The rate is, as a percentage of the value of the goods sold, 19.6% for delivery in Metropolitan France, Corsica and Monaco.

2.3 Customs
There are no customs duties inside the European Union, unless current legislation is changed in the future. Customs duties eventually apply to goods sold from the European Union to the customer's country outside of the European Union. In this case, it is up to the customer to pay these customs duties and any eventual associated administrative costs. The liability of the vendor stops when the product has been sent to the address specified by the customer.  Please note that French Overseas Territories are considered to be outside the European Union and hence subject to customs clearance. (see comment 2.1)


3.0 Orders


3.1 Placing an order
When a customer places an order directly on the  website they enter their details themselves on an appropriate form.  The customer is invited to reread their form before validating their order.  The company Innovacases is not responsible for emails or parcels sent in error due to an incorrectly completed form.

3.2 Confirmation
An automatic email order confirmation is sent to the customer, subject to the accuracy of the email address the latter specified in the order form. If this confirmation is not received, the customer can request a confirmation from our Customer Services Department.
A detailed Invoice can be downloaded from the Customer's Account under "My Orders".

3.3 Cancellation

3.3.1 Cancellation of prepaid orders for "In stock" products
Customers having ordered a product from stock can cancel their orders at any time, as long as the product has not yet been delivered. In this case, and if the customer really does not want the products they have ordered, the customer has two options:
- If delivery is being made by the postal services, the customer must refuse the parcel on receipt and send it back without opening it with the words "parcel refused".
- If delivery is being made by carrier, such as UPS/DHL, the customer must, at their cost, accept the parcel and return it unopened. Otherwise any eventual reimbursement will be debited with an amount of 2.5 times the original transport costs billed when the order was placed.
If the customer placed an order using the Innovacases website, they can cancel such order by sending a fax or email. Unless the product has particular specifications, such an order cancellation is not subject to a financial penalty.If the order is prepaid in whole or in part, and the product is in stock when such a cancellation is made, the customer will be issued with a credit note in the amount prepaid.
Such credit note is valid for a period of one year from the date of issuance. It may be used for any subsequent purchase from the website, or upon written demand reimbursed to the customer's credit card within 7 days.

3.3.2 Cancellation of prepaid orders for products "Made to Order"
Black coloured products (Perpétuelle range) are considered as 'products in stock' (see the above clause) and and all other coloured products are considered as 'products made to order'. An order confirmation and delivery details will be sent by email to each client within 24 working hours (except Saturday, Sunday and public holidays).
A 24 hour cooling off period is granted to the customer to either cancel or modify their order. After this time products made to order will begin their production process. No returns or exchanges will be accepted. For these products, customers do not have the a right of withdrawal under Article  L121-20 of the French Consumer Protection Code.

In this case customers take title to the product even if it has not yet been dispatched. Please read and understand these clauses before placing an order.

3.4 Product availability
Our products and prices are valid for the period they are published on the website, subject to stock availability. Further information can be provide by email or fax. Details of products which are no longer available in stock are also provided on the website. Depending on the product, the following mention may be made:  "In Stock ", "Made to order". Should Innovacases not be able to produce a specific model, they will notify the customer by email of the potential delivery delay. On the basis of this new information, the customer then has the choice to either cancel their order or choose an alternative product proposed by Innovacases.  No cancellation penalty is applied for an order cancellation of this type.

4.0 Payment

If the customer uses a Debit Card, their bank account will be debited 48h-72h after the order has been confirmed. The company Innovacases reserves the right to refuse an order.

4.1 Means of payment
Customers may pay for their orders with the following payment methods:
4.1.1 Credit card/debit card (Mastercard, Visa, JCB). For purchase over €1,000 a Bank Transfer is mandatory.
4.1.2 Bank Transfer Bank Transfer payments must be in Euros only. Any related Bank Charges are for the account of the Customer. For European transfers (zone SEPA including Switzerland), indicate shared charges to avoid excess costs. To make sure there are no problems or processing delays please stipulate the Order Number in the transfer address details.
 4.1.3  Bank cheque: only for customers domiciled in France. All cheques are paid in to our bank account upon reception.
4.1.4  Paypal
The customer guarantees the company Innovacases that they dispose of the required authorisations to use the method of payment chosen.

4.2 Non-payment
The company Innovacases expressly reserves the right to refuse to make a delivery or fulfil an order where a customer has not fully or partially paid for a previous order, or where there is a current dispute or litigation concerning a previous payment.

4.3 Anti-fraud control
The information provided by the customer when placing an order is subject to controls to prevent  credit/debit card fraud. The company Innovacases is the recipient of data specific to the customer order.  The non-transmission of this data prevents the execution and analysis of your transaction. If a payment is refused due to the fraudulent use of a credit/debit card, the data specific to the customer order will be registered in a special data base. If irregular information is provided or there is an anomaly then the data might also be controlled. In compliance with the Freedom of Information Act of 6 January 1978, you have the right to access, rectify and oppose all of your personal data, and this at any time, by written letter by post accompanied by justification of your identity to the company Innovacases. Moreover, the company Innovacases may have to ask the customer for all documents required to unblock the order: proof of residence, identification, photocopy of the credit/debit card etc.

4.4 Reservation of title
The company Innovacases remains the owner of the goods delivered until their complete payment by the customer. The above mentioned provisions do not form an obstacle to the transfer to the customer, upon delivery of the goods, of the risk of loss or deterioration together with any damages that they could cause, subject to the reservation of title clause.

5.0 Invoices

The online purchase order drawn up by the customer is not equivalent to a Invoice. Regardless of the method of placing an order and the payment method, a detailed Invoice can be downloaded from the customer's account, under "My Orders". The company Innovacases keeps a digital copy and a hard copy of each Invoice.


6.0 Lead times


6.1 Preparation time
The orders placed via Internet website are recorded as they are made, from Monday to Friday. The order process time varies relative to the payment method used (for example the customer should take into account the time taken to process a bank transfer), the availability of the product in stock, and the current in-house procedures used by the company Innovacases. It could, therefore, vary from a few minutes to several days.

6.2 Transit time
Depends on the carrier chosen by the customer.
The company Innovacases informs its customers that the transit times given are those provided by the carriers.

The company Innovacases reminds customers that such transit times do not include Saturdays, Sundays or public holidays. They also depend on the exactitude of the address provided by the customer as per the date the order was placed, and the customer's availability for parcel reception.
These transit times are referred to in the purchase order, when the customer places their order.

6.3 Delivery time

6.3.1 If the company Innovacases has the product in stock, the delivery time is equal to the order preparation time plus the transit time. If the company Innovacases does not have the product in stock due to a logistics error, the company’s restocking time of said product must be added to the preparation time and transit time. Once the initial announced delivery time has been exceeded, the customer will be informed of the new delivery time, based on the information available to the company Innovacases. In any case, a cancellation and/or refund option will also be proposed (for payments by bank transfer) if the delivery period is longer than 30 days from the date of the order confirmation.
6.3.2 For products made to order and made individually by our qualified craftsmen, the production process usually takes at least 15 working days (for both standard and personalised products). Once the initial announced delivery time has been exceeded, the customer will be informed of the new delivery time, based on the information available to the company Innovacases. In any case, a cancellation and/or refund option will also be proposed (for payments by bank transfer) if the delivery period is longer than 30 days from the date of the order confirmation.

7.0 Shipping

7.1 Packaging
The products to be shipped are packaged in accordance with the relevant norms and standards. The procedures and techniques employed may change with view to the general optimisation of packaging, but take into consideration customer satisfaction in terms quality control.

7.2 Confirmation
If a customer places an order via the website an automatic email is sent confirming that the order has been dispatched, subject to the accuracy of the email address the customer specified in the order form.

7.3 Parcel tracking
When a parcel is dispatched its reference number is available at the end of the day on the customers parcel tracking page. With this number the customer can track their parcel on the Internet website of the carrier they have chosen. The carrier is responsible for providing parcel tracking information and services. The company Innovacases, therefore, is not responsible for any errors which may occur on a carrier's Internet website, nor for any bugs which may prevent a customer from tracking their parcel on the carrier's website.

7.4 Transport
The company Innovacases works with several carriers. When placing an order the customer has the opportunity to choose which carrier to use. Carriers do not always deliver to the same areas or locations. Therefore, depending on the delivery address, the choice of carriers may not be the same. Furthermore, the choice of carrier is also limited depending the value and number of the products contained in the parcel to be delivered.
For example: : Deliveries are not made to ARMED SERVICES ADDRESSES/LOCATIONS.

8.0 Delivery

8.1 Place of delivery
The products are delivered by default to the address specified by the customer in the purchase order. If the delivery address is different to the Invoice address, the customer must indicate the two addresses on the order form and the parcel will be delivered to the address specified.

8.2 Absence on the day of delivery
Depending on the case, the carrier can leave a non-delivery notice in the customer’s letterbox, inviting the customer to contact the post office or depot nearest to their residence, or to contact the carrier to make an appointment. This situation is generally described in the Internet website of the delivery carrier concerned. It may happen that customer does not find the non-delivery notice. It is, however, the customer's responsibility to track their parcel via the Internet and to keep informed of the delivery situation.

8.3 Delivery delays
There is always a possibility that a parcel may fail to arrive within the allotted time frame guaranteed by the post office or the carrier.  If the post office is concerned, the customer should get in touch with their nearest post office. Parcels delivered against payment often result in a non-delivery notice being left at the customer's address. The customer is then required to go to their nearest post office and withdraw the parcel against payment and proof of identity. In all cases (post office or carrier), if the delay is considerable, the customer can contact the company Innovacases with view to investigating the whereabouts of the parcel. The parcel could in fact be lost.

8.4 Lost parcel
In this case, the company Innovacases is obliged to comply with the time frame imposed by the post office, or the carrier, concerning the declaration of loss and refund of the shipment.  To this end, the customer is also held to these deadlines:
- The customer has a maximum of 10 working days from receipt of the parcel shipment confirmation email, to declare the loss of said parcel to the company Innovacases.  Beyond this deadline no claim will be taken into account.
- If the customer has made a lost parcel declaration within the above 10 working-day deadline, the company Innovacases will ensure that a claim file is drawn up.  In such a situation the company may request documents from the customer, necessary in the preparation of said file. The customer should supply such documents without delay.
- Definitive replies concerning such investigations are given by the carriers within a time frame varying from one to three weeks.  There are usually two forms of response: either the parcel has been found and returned to the customer in accordance with the normal procedure, or the parcel is declared lost by the carrier, at which time the company Innovacases will inform the customer and either proceed with a second shipment or make a refund (Invoiced amount), depending on the customer's choice.

8.5 Receipt of parcel
The parcel is delivered to the customer without the requirement of a signed receipt. All parcels delivered, however, should be controlled, and in the event of partial or total deterioration, reserves should be mentioned on the carrier's delivery slip. Failing such reserves, the product is considered to be in good condition and cannot be the object of a subsequent dispute with the company Innovacases. If the consignee wishes to maintain their recourse against the carrier, they must lodge their claim with the said carrier within three days from the delivery date (not including public holidays). Such claim must be made by registered letter with return receipt.
Any unclaimed parcel returned to the company Innovacases may be sent out again at the cost of the consignee.

8.6 Delivery Errors
On receipt of the parcel the customer must send to the company Innovacases a claim of any product non-conformity, whether in nature, quality or quantity in relation to the information specified on the Invoice.  Such claim should be sent by fax, email or post before 10am the day following the delivery of the parcel Any non-conformity claim not made within the rules and time frame mentioned above, will not be taken into account, and releases the company Innovacases from any responsibility via-à-vis the customer.

8.7 Strikes or an event of force majeure
In the event of a postal or carrier strike, or any other event exceptional in nature which slows down or prevents parcel delivery, the company Innovacases will make every effort to inform the customer of the delivery status of their parcel.

8.8 Export controls and local regulations
Customers should contact their local authorities for information concerning customs entry terms and conditions relative to the product they have ordered. They must make all necessary declarations and corresponding payments to the competent organisations in the country concerned.
Furthermore, customers much check with such local authorities concerning importing and using the products or services they have ordered.
They must ensure that the manufacturer's technical specifications are in conformance with current legislation in the country concerned.
If a customer does not respect the legislation of the country where they have organised the delivery of the products they have ordered, the company Innovacases cannot be held responsible for such non-conformance.


9.0 Returns


9.1 Procedure and general terms and conditions for returns

9.1.1 Conditions
A product order must be considered as a whole, therefore, if a customer has ordered a pack of products and is subsequently not satisfied with one or more component products, the whole product order must be returned. Innovacases reserves the right to return an incomplete product order to the customer.

9.1.2 Procedure - Return parcel packaging
The customer must notify Innovacases in advance of their intention to return the parcel. This can be done by email, fax or letter. The time period allowed for contacting our Customer Service Department depends on the reason why the customer is returning the parcel: see clause 9-2 and the following clauses in the GSTC. Customers must contact our Customer Service Department for approval to return the parcel. If such approval is given the customer will be provided with an Approved Return number to facilitate the process. The customer should then immediately return the parcel to the address provided, quoting the Approved Return number.

Innovacases recommends that customers use a return delivery method which guarantees delivery and provides a parcel tracking service. If this is not the case and the parcel is not returned as required, the customer will have no recourse to the carrier to locate the parcel. Customers should note that parcels not dispatched by the company Innovacases are no longer the company's responsibility. Only the consignor is capable of requesting the postal services to investigate the whereabouts of the parcel they sent.

Parcel packaging
- Choose packaging to suite the size of the items being returned.
- Use shock absorbing wrapping. Use sufficient wrapping to prevent the items having direct contact with the package and prevent movement inside the package.
Please Note: Do not write anything on the original packaging.
- Make sure that the Approved Return number(s) are clearly marked on the outside of the parcel, next to the return address, preceded by After Sales Service in large letters. If the customer has been given several Approved Return numbers, they must all be mentioned on the parcel. If it is necessary to send more than one parcel, please make sure that the Approved Return numbers written on each parcel correspond to their contents.
- Clearly write the return address
- The customer must also clearly write their name and address on the parcel..
It is important to clearly mark the Approved Return numbers on the parcel to facilitate the returns procedure.

Please Note: When the Innovacases After Sales Service receives the parcel they will control returned product conformance and the reason for the return. If the return has been made for the wrong reason, the approved return reason may be changed. The customer will be informed by email and the returns procedure carried out relative to the new reason for the return.

9.2 Returns due to withdrawal

9.2.1 Procedure
If, for any reason whatsoever, the customer is dissatisfied with the product they have purchased, in accordance with article L120-20 of the French Consumer Code, said customer has the right of withdrawal from the purchase within 7 working days from the date the parcel was received, as long as the product is returned in perfect resale condition, and may request that the product be exchanged for another product or reimbursed without penalty, except for return costs. Therefore, the customer has 7 days to notify the company Innovacases that they wish to withdraw from the purchase and get the Customer Service Department to give them an Approved Return number.

PLEASE NOTE: The withdrawal will not be accepted if the returned product is not in perfect resale condition.
Consequently:
- The product must be returned in perfect resale condition, preferably in its original packaging, and packaged to avoid any damage during transport.
- The product must be complete with all accessories (belt clips, screws, engraved buttons, etc.).
If this is not the case the product will be returned to the customer at the customer's cost.
In order for the customer's request to be processed correctly, they must make sure that their original purchase order number, name and address are clearly marked.

9.2.2 Special conditions for right of withdrawal returns:

Such return will not be accepted in the following cases:
- For products made to order and specially designed for the customer.

- For products where the 7 working day delay to obtain an Approved Return number has been exceeded, and/or where the original product cellophane wrapping has been removed partially or in whole, or ripped or marked, and/or if the product has been used.

9.2.3 Right of withdrawal return procedure
The parcel is received and accepted by Innovacases' After Sales Service department. Then,  depending on the nature of the product, available stocks and the customer's requirements, Innovacases will propose that the product is exchanged for a product of equivalent value. The new product is then be sent to the customer.
If this is not what the customer requires, Innovacases will issue a credit note for the customer. Such credit note will be in an amount corresponding to the total amount of the original purchase order (product(s) + delivery costs, if the purchase order was only for one product, or if all the products in the purchase order were returned). Innovacases reserves the right to deduct the cost of any product used, damaged or missing. If the customer prefers to be reimbursed, and subject to compliance with the aforementioned conditions, a reimbursement will be made in the amount of the credit note, within 30 days from the receipt of the returned product by Innovacases.

9.2.4 Right of withdrawal return costs
Right of withdrawal return costs are for the account of the customer.

9.3 Returning faulty goods

9.3.1 Procedure for returning faulty goods
Once the customer has received their product, if it is deemed to be faulty or defective, they must notify the same to Innovacases' After Sales Service department by 10am the day following the receipt of the product. When asking for the return to be approved, the customer must describe in detail why they deem the product to be faulty or defective.  If such approval is given the customer will be provided with an Approved Return number to facilitate the process. The product must be returned in its original packaging even if said packaging has been opened. The product must be complete with all accessories. In order for the customer's request to be processed correctly, they must make sure that their original purchase order number, name and address are clearly marked.

PLEASE NOTE: Only products where the fault or defect is established upon unwrapping will be accepted. If this is not the case, the product may be returned to the customer, with return costs for the account of the customer. If the return has been made for the wrong reason, the approved return reason may be changed.
9.3.2 Exclusions
1. The product had no fault or defect established upon unwrapping.
2. The fault or defect was caused by an incorrect use of the product.
3. The product was opened or dismantled.

9.3.3 Fault or defect upon wrapping returns procedure
The parcel is received and accepted by Innovacases' After Sales Service department. Then,  depending on the nature of the product, available stocks and the customer's requirements, Innovacases will propose that a new product is sent to the customer or it is exchanged for a product of equivalent value.
If this is not what the customer requires, Innovacases will issue a credit note for the customer. Such credit note will be in an amount corresponding to the total amount of the original purchase order (product(s) + delivery costs, if the purchase order was only for the product which had a fault or defect established upon unwrapping).
If the customer prefers to be reimbursed, and subject to compliance with the aforementioned conditions, a reimbursement will be made in the amount of the total amount of the original purchase order (product(s) + delivery costs, if the purchase order was only for the product which had a fault or defect established upon unwrapping), within 30 days from the receipt of the returned product by Innovacases.

9.3.4 Returns costs
After having received and accepted the parcel, if Innovacases' After Sales Service has been made aware of the return carrier delivery costs paid by the customer, they will automatically issue a credit note in the amount of the said costs. If, however, Innovacases' After Sales Service has not been made aware of the return carrier delivery costs paid by the customer, they will ask the customer to provide the relevant justifying documentation. Upon receipt and acceptance of same they will then proceed with the issuance of a corresponding credit note.
Please Note: The amount of the reimbursement of such return carrier delivery costs will be based on the current general public rates offered by the French Post Office (for French domestic returns) for Colissimo with tracking service (with a maximum reimbursement amount of €10 INC VAT) and for DHL / UPS for international returns (with a maximum reimbursement amount of €20 INC VAT).
If a credit note is issued, the customer may ask Innovacases' Customer Service department to cancel it and make a reimbursement instead.

9.4 Returns due to product reference error

9.4.1 Procedure
The customer has 15 working days to notify Innovacases that the product they received is not the product they ordered: due to an accounting error, the wrong product reference number, wrong size, wrong colour, wrong specifications, a completely different product. etc. so that Innovacases' Customer Service can issue an Approved Return number. The product must be returned in good order and in its original packaging, even if said packaging has been opened The product must be complete with all accessories.
In order for the customer's request to be processed correctly, they must make sure that their original purchase order number, name and address are clearly marked.

9.4.2 Return procedure
The parcel is received and accepted by Innovacases' After Sales Service department. Then,  depending on the nature of the product, available stocks and the customer's requirements, Innovacases will propose that a new product, as initially ordered, is sent to the customer or it is exchanged for a product of equivalent specifications after validation. If this is not what the customer requires, Innovacases will issue a credit note for the customer. Such credit note will be in an amount corresponding uniquely to the returned articles. However, Innovacases reserves the right to deduct the cost of any product used, damaged or missing. If the customer prefers to be reimbursed, and subject to compliance with the aforementioned conditions, a reimbursement will be made in the amount of the credit note, within 30 days from the receipt of the returned product by Innovacases.
9.4.2 Exclusions
Innovacases reserves the right to refuse returns of products made to order if the customer made an error when placing the said order.

9.4.4 Returns costs
Due to a dispatching error made by the company Innovacases:
After having received and accepted the parcel, if Innovacases' After Sales Service has been made aware of the return carrier delivery costs paid by the customer, they will automatically issue a credit note in the amount of the said costs. If, however, Innovacases' After Sales Service has not been made aware of the return carrier delivery costs paid by the customer, they will ask the customer to provide the relevant justifying documentation. Upon receipt and acceptance of same they will then proceed with the issuance of a corresponding credit note.
Please Note: The amount of the reimbursement of such return carrier delivery costs will be based on the current general public rates offered by the French Post Office (for French domestic returns) for Colissimo with tracking service (with a maximum reimbursement amount of €10 INC VAT) and for DHL / UPS for international returns (with a maximum reimbursement amount of €20 INC VAT).
If a credit note is issued, the customer may ask Innovacases' Customer Service department to cancel it and make a reimbursement instead.
Due to an error made by the customer when placing their order: Innovacases cannot be held responsible for any dispatching error. In this case, no credit note will be issued to cover the customers return carrier delivery costs.

10.0 Protection of personal data


10.1 When a customer places an order with Innovacases certain confidential information is provided. Such information is the property of Innovacases and will not be divulged to a third party.
10.2 The only emails we send to customers relate to their order. A customer's email address will not be used for third party publicity.
10.3 We want to provide customers with a quality service at competitive prices. To do this we reserve the right to adapt our procedures at any time without prior notice.
10.4 All customer information is collected legally in conformance with the French Data Protection Act of 6 January 1978.
10.5 If you would like to receive our offers by post or email, please send us by email your postal address or your email address.
10.6 In conformance with the current French Data Protection Act of 6 January 1978, please be advised that your personal data is used by our internal services in conformance with Norm N°48 (NS-048 Declaration N°1349693 - concerning managing client/prospect files) and that you have the right to access, modify, correct and delete your personal data. We will, however, require that you provide proof of identity. Such information will be provided within 30 days from receipt of your request.
10.7 If you have any questions concerning the confidentiality of such information please contact info@noreve.com.

11.0 Security


11.1 The Order Placing Page is protected by an SSL 256 Certificate.
11.2 If you have any questions concerning the security of Innovacases' website, please contact our Technical Services Department.
11.3 We take all necessary precautions to maintain the security and confidentiality of your order and payment details. However, unless due to negligence on our part, we cannot be held responsible for leaks caused by non authorised third party access to the information you supplied.

12.0 Responsibility

The company Innovacases is released from its delivery obligations in the event of force majeure.
Before sending the product to the Returns Service or the After-sales Service, the company Innovacases advises customers to check that they have left no data or personal effect in the product. The company Innovacases cannot be held responsible for any loss of data or personal effects.

The company Innovacases declines all responsibility regarding the inappropriate or incorrect use of the products ordered by customers.

In general the products sold by Innovacases come with a lifetime guarantee.

If the customer is a professional, or if the products are used in part or in whole for professional reasons, Innovacases cannot be held responsible for any consequences linked to the use of such products by the customer in their professional context, whether directly or indirectly and for any reason whatsoever. In any case, Innovacases' liability is limited to the price paid for the products purchased by the customer.
If the products cannot be used in whole or in part, particularly due to material or software incompatibility, Innovacases cannot be held responsible or liable and, furthermore, will not be liable to pay any reimbursement or damages.
The sites directly or indirectly linked to the Internet websites of the company Innovacases (www.noreve.com) are not under the control of the company Innovacases.  Consequently, the company assumes no responsibility insofar as concerns the information published on these sites.  Links with third- party sites are provided for reasons of convenience only and involve no guarantee as to their content.