The products are sent to the adress indicated by the buyer.
It is the buyer’s responsability to verify the conditions of the packaging of the merchandise at the moment of its reception and to notify the driver on the order sheet, as well as notify the company in a week’s time.
As for shipping, we work basically with Colissimo Suivi, DHL, Fedex and UPS. When we proceed for shipping you immediately recieve a confirmation e-mail with a tracking number allowing you to follow your shipment.
We do not deliver to P.O Boxes, AFOs, or FPOs.
• Shipping costs (Worldwide express and insured deliveries)
Our logistics department delivers everywhere in the world, without exception.
Shipping costs vary depending on the country, delivery time, and type of service. For our dear customers, we have negotiated the best rates in the market.
For your information, shipping fees are :
Fast and reliable worldwide delivery
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This refers to the amount of time between our warehouse and the end user and not the delivery time. This is if the product(s) that you have ordered are in stock. If they are custom made products the manufacturing time indicated must be additionally taken into account.
The exact cost will be calculated during the ordering process, on the ‘shipping costs’ page. • So Colissimo (in France)
In order to reduce shipping costs, all products of small or medium volume are sent by the Post Office’s service of So Colissimo. Besides the fact that it is not expensive, this service ships within 48/72 hours in France and gives the buyer the possibility to pick up the package at the post office nearest to the given shipping adress, in case of absence when the mail man delivers. To be more precise, the mail man will leave a note in your mail box advising you to pick up your package at the post office in the 15 days that follow delivery. So Colissimo is a very reliable service. Like in any case of delivery, delay or loss may occurr. If a delay were to take place according to the date we specified on you confirmation e-mail, we beg you to contact us by e-mail or telephone. We will then contact the post office; they will start a search. A post office search may last up to 21 days. All complaints must be done under this set of rules and at the time mentioned or it will not be taken into account and Noreve will not be held responsible.
• Exchanges / Returns/ Delivery errors
At the arrival of a complaint, Noreve will assign a return number to the product or products in question and communicate this number to the buyer by e-mail or fax. The return of a product cannot take place without the assignment of a return or exchange number as above mentioned.
In case of delivery errors, all products to be returned or exchanged must be sent to Noreve in their original packaging, my mail with a tracking number to the following adress:
Innovacases / Noreve Service Retour (your order number) L Escale Chemin du Pinet 83990 Saint-Tropez France
To be accepted, an exchange or return must be notified beforehand to our Service deparment by e-mail: info <at> noreve.com . Noreve guarantees a return for 30 days. Like mentioned in the genral terms and conditions, refund will take place once we have received andverified the product.
In the case of a delivery error on the company’s part, and only in this case, Noreve will pay the shipping fees.
The expenses of re-shipping the product are the client’s responsibility. The cost of reshipping an order (unclaimed package, wrong information given, etc.) is of 10 Euro plus tax (shipping and handling) + the shipping cost itself.
Any changes to the order ( address, product reference, etc.) will have an extra charge of 15 Euro plus tax if made after 24 hours. No charge will apply if the color is modified within 24 hours, or after being suggested by our Customer Service.